We are a proactive outsourcing partner that can suggest meaningful improvements
in business processes, and share best practices. We can help establish goals that
focus on how improved IT services delivery can result in better business value.
Benefits
- Accessible & Responsive Support for your employees enhances productivity
- Diverse Expertise ensures all of your support needs are met
- Reduce costs through a proactive support model
- Stabilize and secure your environment
- Guaranteed Service Levels ensure you have support when you need it
- Ongoing business reviews ensure we are providing the support you need
Features
- US Based Help Desk & Network Operations Center
- 365, 24x7 monitoring and support using ITIL-based best practices and methodologies
- Patch assessment, vulnerability scanning, and security reporting to help meet audit
requirements for Sarbanes-Oxley, HIPAA, GLBA and privacy regulations
- Proactive management to handle day-to-day maintenance tasks
- We leverage a MSP Alliance Accredited Master MSP for our remote support solutions.
Our Comprehensive Support Services Include:
- Desk Services
With the Enterprise Help Desk offering, you can focus on running your business,
without the worry of system questions or problems halting your productivity.
- Immediate End User Support
- Maximize employee productivity
- Above industry average customer satisfaction ratings
- Certified engineers, based in San Diego, will insure quick and accurate answers,
proven call-taking and problem-solving methodology
- Services
The Remote Management suite is designed to assist clients in maintaining and supporting
their IT infrastructure. Remote Management services combine fault, asset, performance
and support in one complete package.
- Demonstrate regulatory compliance
- 24/7 remote infrastructure support
- Reduce risk of data loss, virus attacks, and security breaches
- Onsite Services
On-site support is an essential component of your support package. Although technology
has become extremely sophisticated and many issues can be solved over the phone,
it hasn't evolved enough to allow everything to be done remotely. Therefore, on-site
support is still a required component of a comprehensive network support solution.
- Qualified support personnel
- Access to multiple experts in a variety of IT disciplines
- Solve problems that can't be resolved remotely or over the phone
- Customer Business Review
Prior to each CBR we will audit all alerts and reports generated over the preceding
period and prepare a comprehensive analysis of our findings as well as demonstrate
areas of cost savings, increased performance, any security vulnerabilities and an
overall health assessment of your network.
- Ensure our services are aligned with your IT business goals and address any changes
as they occur.
- Complete review of all performance reports and metrics
- Review and update you on all the work completed in the last quarter and discuss
projects in progress
- Help identify IT solutions that will address existing and future IT requirements
allowing you to ultimately make informed financial decisions