Advanced's Partner Protection Plan - recognized as one of the most comprehensive
support programs in the industry – is available to all customers and covers fixed
maintenance costs as well as serving as a total maintenance and support program.
Program benefits include:
- 24/7/365 coverage
- Unlimited repair or replacement of defective equipment per factory recommendations
- Priority queue to the "Partnership Operations Center"
- Priority dispatch on emergency calls (2 hours for emergencies and within 24 hours
for non-emergencies). Response may include Remote Maintenance, Tech Visit or Carrier
Support Call
- Unlimited Training
- Onsite move, add or changes request during business hours (trip charge waived)
- Voice recording changes to auto attendant greeting
- Unlimited remote programming changes and support service calls via telephone or
emails during normal business hours
- No charge for "no trouble Found" service calls
- Priority scheduling for on-site adds, moves, and changes
- Waiver of charges for "no trouble" found carrier calls
- Local and Long Distance audits and recommendations upon request
- 10% discount on parts
- Annual preventative maintenance visit
- Periodic replacement of handset and station cords